How do I send the photo of my dog?
Upload it when you order. No photo handy? Order now and reply to our email with it. We email you a proof before we make anything.
Does it come with a light?
Yes. Every house and tree ships with its LED tea light, charged and ready, so it glows right out of the box. Use LED lights only. A real candle can warp it.
How big is the house?
The classic house is about 4.6 inches wide, 3.9 inches deep and 5.7 inches tall with its base (116 × 100 × 145 mm). The townhouse is a little taller, the cottage a little wider, and the bakery about the same.
When will my order ship?
Trees and ornaments ship in 2 to 4 days. Custom houses ship 3 to 5 days after you approve the proof. US shipping takes 2 to 5 days.
Can I return it?
All sales are final. If anything arrives broken, send us a photo and we'll make a new one.
I have a 3D printer. Can I buy the files?
Yes. Each design also comes as STL files with a 3MF project and a print guide. Tree and ornament files download right after checkout. Custom house files come after your proof.